1. We respect your privacy
COWACO Pty Ltd (ABN 24 664664 484), trading as Tollz (we, us, our, or Tollz), respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.
This privacy policy sets out how we collect and treat your personal information.
By accessing and using our website at https://tollz.com.au, and social media channels (together our Website) and membership to our rewards program (our Service), you acknowledge that you have read and understood this privacy policy. If you have any concerns about this privacy policy, you should not access or use our Website or Service.
You should also review our Website Terms and Conditions.
“Personal information” is information we hold which is identified, or reasonably identifiable, as being about you.
2. How we collect your personal information
2.1 We collect personal information for the purpose of conducting our business as a provider of our Service, including where you have provided information to us by:
2.2. You have the right not to provide your personal information to us. You may not be able to use our Website or Service, if you choose not to provide this information.
3. Types of personal information we collect
3.1 The personal information that we collect may include:
3.2. Where we are required to do so, we may collect, or appoint a service provider to collect, necessary identification information to meet Know Your Customer (KYC) requirements under anti-money laundering and counter terrorism financing regulation. If we, or our service provider, need identification information for KYC requirements, you will receive details of the required information when you go through the KYC process.
3.3. In some circumstances, where it is unreasonable or impracticable to collect information from you, we may collect information about you from a third party source. For example, we may collect information from a publicly maintained record or from a third party you have given us permission to contact (such as an accountant, solicitor, Linkt etc).
3.4. We may combine information that we collect directly from you with information obtained from third parties or other sources, where permitted by applicable laws.
4. How we use your personal information
4.1. We collect, hold, and use your personal information to provide our Service to subscribers, improve our Service, maintain and develop our business systems and assist in responding to your feedback or enquiries, as well as for our auditing, marketing, planning and billing purposes.
4.2. We may also contact you to make you aware of new and additional products, competitions, services and opportunities available to you, or to ask if you would like to participate in our surveys or market research.
4.3. We may contact you by various methods including telephone, email or SMS.
4.4. We also use your personal information to compare information for accuracy and to verify it with third parties.
4.5. We may monitor and record our communications with you, including emails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about our Website and Service you ask us about, and in order to meet our legal and regulatory obligations generally.
4.6. We may collect, hold, use, and disclose your personal information for other purposes which are within reasonable expectations or permitted or required by law.
4.7. You may at any time opt-out of receiving marketing material by following the unsubscribe instructions on any marketing communication you receive from us. Removal from any marketing distribution lists may take several business days following the date of your request. Note you will continue to receive account/transactional communications.
4.8. To the extent permitted by applicable law, we retain information about you after the end of your subscription period for our Service. This information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
4.9. When your personal information is no longer required by us, unless we are required by law to retain it, we will take reasonable steps to destroy or de-identity your personal information securely.
5. When we disclose your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, as reasonably necessary for the purposes set out in this policy.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect our Website, our intellectual property, and our property or safety or that of our customers or third parties.
5.4. We may also disclose or transfer our records, including personal information, to purchasers or potential purchasers of our business or its assets.
5.5. Information that we collect may from time to time be stored, processed in or transferred to or between parties located in countries outside Australia including via networked systems such as cloud storage. This may include countries which do not provide the same level of protection as the laws of Australia. Where applicable, we will make any such international transfers subject to appropriate or suitable safeguards as required by the General Data Protection Regulation (EU) 2016/679 or other relevant laws. This may include entering into the EU standard Contractual Clauses which are available here https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en. You may contact us at any time using the contact details below if you would like further information on these safeguards.
5.6. We are committed to ensuring that the information you provide to us is secure. To minimise the risk of unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Information security can’t be guaranteed, but if we find any evidence of a security compromise, we’ll take appropriate steps to improve security.
6. Access to your personal information
6.1. Your privacy is important to us. You can access and/or correct your personal information, subject to exceptions allowed by law. If you believe that any information we hold on your file is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at support@tollz.com.au
6.2. Most of the information we hold on you is available within your account and can be found by logging in. Should you wish to obtain a copy of the information we hold on your file, we ask that you make a request in writing and allow up to ten (10) business days for the information to be forwarded. We may charge a fee to cover the cost of verifying the application and retrieving, reviewing and copying the required information. If the information sought is extensive, we will advise of the likely cost in advance and can help to refine your request if required.
6.3 You have the right not to provide your personal information to us. You may not be able to use our Service, or some features of our Website or Service, if you choose not to provide this information.
6.4. We reserve the right to refuse to provide you with information that we hold about you, where permitted by applicable laws.
7. Cookies and data
7.1. When you visit our Website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
7.2. In order to improve your experience on our Website, and for the purposes of marketing our services on other websites you may visit, we may from time to time use cookies (or similar functionality) on our Website. You may disable the use of cookies via your Internet browser settings, but this may prevent you from taking full advantage of our Website.
7.3. Third party vendors, such as Google, show our marketing material on websites across the internet, and use cookies to serve ads to you based on your past visits to our Website. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings at https://www.google.com/settings/ads. Alternatively, you can opt out of a third party vendor’s use of cookies by visiting the Networking Advertising Initiative opt out page at https://optout.networkadvertising.org/?c=1 or AdChoices.
7.4. Our Website uses Google Analytics, a service that enables the tracking of user analytics including but not limited to browser information, operating system information, pages viewed while browsing the Service, Website, and Apps session times and referring website addresses, and enables us to help understand traffic and usage of the Service. Information about you regarding your usage behaviour is held by Google and is subject to its privacy policy which can be viewed here. Information about privacy issues relating to Google Analytics can be found here https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008.
7.5. We also use the Google Ads service to enable remarketing services, and Google UserID, demographic and interest reports. Information about you regarding your web usage behaviour is held by Google. Information from Google’s UserID service may be connected to other data that we hold about you.
7.6. Our Website may also use Facebook pixels for conversion tracking and custom audiences, in accordance with Facebook’s terms which can be viewed here https://www.facebook.com/customaudiences/app/tos/?ref=u2u.
7.7. We may also use other third party providers. You can opt out of a third party vendor’s use of cookies, or the collection and use of information for ad targeting, by visiting the Network Advertising Initiative opt out page or AdChoices.
7.8. Our Website may from time to time have links to other websites not owned or controlled by us, which may have their own privacy policies. We don’t endorse those websites and we are not responsible for the privacy practices of other websites.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, we encourage you to send in details of your complaint to support@tollz.com.au. We take complaints very seriously and will respond in writing shortly after receiving written notice of your complaint.
9. Changes to privacy policy
9.1. Please be aware that we may change this privacy policy in the future. Changes will be effective when the updated version is made available on our Website. Please check back from time to time to review our privacy policy.
10. Contact Details
10.1. If you have enquiries about this privacy policy, please contact us at support@tollz.com.au