Welcome to the Tollz website, which is owned and operated by COWACO Pty Ltd, (ABN 24 664 664 484 ), trading as Tollz(we, us, our, or Tollz).
Access to and use of our website at https://tollz.com.au, and social media channels (together our Website) and membership to our reward program (our Service), is conditional upon your agreement to, acceptance of and compliance with these terms and conditions (Terms). If you have any concerns about these Terms, you should not access or use our Website or Service.
We may change the Terms at any time at our discretion. You will be notified of any change and where we believe that such change is a material change to the way we provide our Service, that notice will be provided at least 30 days in advance. A copy of the revised Terms will also be available on the Website. Your continued use of or participation in our Service, or receipt of any reward after this notice is provided will be deemed to be acceptance of the revised Terms. If you do not wish to accept the revised Terms you may close your account via the ‘My Account” section when logged in to your Tollz account.
1. About our Service
1.1. Tollz is a shopping platform where you earn cash rewards from retailers into your Linkt account, either by shopping online or instore at a Tollz retailer.
1.2. When you sign up, you need to provide us with accurate information about your Linkt account so that we can make payments to the right account.
1.3. When you shop with retailers who have joined our program, you will receive the reward amount set out on the Website for your purchase. So that you can receive the reward, we must be able to track your purchases, which we can only do if you:
We may not be able to track your rewards for online or instore purchases if:
1.4. Please note that not all debit and credit cards are eligible to be linked to your Tollz account. All determinations as to whether a card is eligible is at our sole discretion. For example, certain Mastercard and Visa cards are not eligible to be linked to your Tollz account, including, but not limited to, the following: prepaid cards, corporate cards, purchasing cards, Visa giftcards, store cards which can only be used at their respective retailers’ stores, government-administered prepaid cards (including Medicare and healthcare cards) and cards that are not processed through the Visa payment system or the Mastercard payment system. To be eligible, the debit or credit card must be issued by an Australian Financial Institution.
1.5. Tollz reserves the right not to pay rewards where the purchase was not made in accordance with clause 1.3 above.
1.6. You acknowledge that any rewards you earn through our rewards program will be paid into your Linkt account and that you will not be able to redeem your rewards in cash.
1.7. We are not affiliated with Linkt. For any questions about how your Linkt account works, you should contact Linkt directly.
1.8. If it appears you will earn more than $1,000 of Tollz rewards in any single payment cycle, we will be in touch to discuss additional requirements regarding payments. If you have not provided your Linkt account details, we reserve the right to suspend your access to the Service.
2. Our Website and Service do not provide personal advice
2.1. While we use reasonable efforts to ensure the accuracy and completeness of the information included in our Website and Service, any information included in the Website and Service is not personal advice. The information in our Website and Service is general in nature and may not be suitable for your individual objectives, financial situation or needs.
3. Some fine print about how our Service works – read this carefully along with our Frequently Asked Questions
3.1. We will usually make payments from your Tollz account to your Linkt account between 15th and 20th of each month after we receive the rewards payment from the retailer. This will not be straight after you make your purchase and could even be some months after your purchase.
3.2. Sometimes we won’t be able to make the payment to your Linkt account. For example, if you have given us incorrect details, we will not be able to make the payment. In these cases, we will try to contact you to let you know about the issue.
3.4. Your Linkt account may have set a minimum amount for payment. For example, some Linkt accounts will not accept payments of less than $10. If your rewards don’t reach your Linkt account’s minimum amount, we will hold onto your rewards until you have accumulated enough rewards.
3.6. If you have not provided your Linkt account payment details to us, or you do not respond to our requests to provide correct details, your rewards will stay in your Tollz account until you provide us with these details, provided that you continue to shop and earn rewards. However, we reserve the right to suspend your access to the Service.
3.7. If we have made repeated attempts to contact you by a combination of phone, email and SMS over a period of 12 months and you have not shopped within that 12 month period then we will close your account and you will lose your Tollz rewards. We will notify you one final time, 30 days prior to closing your account, by email and SMS to the details listed in your account. Once your account is closed, you waive any right or claim with respect to your Tollz rewards. Our third party provider will retain an administration fee of up to $1 and we will transfer any remaining rewards balance in your account to a charity of our choice.
3.8. Tollz takes a percentage of each cash reward from the retailer; this is known as a referral commission. The cash reward offers and amounts which you can see in the Tollz dashboard have already had the referral commission deducted. Any variation in commission amounts is at Tollz discretion, although we will always try to secure the best commission rate for our members.
3.9. You acknowledge that any rewards we pay through our rewards program will be paid into your Linkt account and that you will not be able to redeem your rewards in cash.
4. Use of the Website and Service
4.1. You must use the Website and Service in accordance with these Terms. By using the Website and Service, you warrant that you are over 18 and legally capable of entering into a binding contract, or that you have obtained parental or guardian consent.
4.2. You are solely responsible and liable for all activity and communication on the Service initiated by yourself or via your registered account login (your Account).
4.3. You must keep your Account login and subscription details secure and confidential and notify us immediately of any actual or suspected security breach.
4.4. If you use a workplace email address or facilities for your Account or to access the Service, then you are solely responsible for ensuring that you comply with your workplace rules.
4.5. As we consider necessary in our discretion, we can temporarily or permanently restrict your access to the Website or Service or revoke your Account.
4.6. We may change the Website or Service from time to time in our discretion.
4.7. The Website or Service may contain links to other third party websites. We do not endorse the content of these websites nor provide any warranties regarding the accuracy of their content.
5. Registration
5.1. In order to access the Services, you must become a Tollz Member through the Website (Membership).
5.2. You will need to register for and set up an Account through the Website in order to obtain Membership. Once you have registered for a Membership, you will be a registered member of the Service (Member). As a Member you will be granted access to the Service from the time you have completed the registration process until your Membership expires or is cancelled, or our Service is discontinued, as set out below.
5.3. You must provide a valid email address when you register to become a Member and create an Account.
5.4. You warrant that any information you give to us in the course of completing the Membership process is accurate, correct and up to date.
5.5. If any of your details change, including your email or details of your Linkt account, it is your responsibility to update us promptly by editing your details online in MyAccount, or you can email us at support@tollz.com.au so that you can continue to receive Membership benefits. We may cancel your Membership if you do not comply with, or if we reasonably consider that you are not complying with, any of these Terms.
5.6. We recommend you regularly log in to your Account to ensure that your rewards on purchases have been properly credited and that your Account balance is up to date. If you identify any missing rewards, errors or discrepancies, please notify Tollz as soon as possible, but ideally within 60 days of the purchase date. We will not be able to investigate any missing or incorrect rewards if you do not provide a copy of your purchase receipt detailing Order ID, date of purchase and purchase amount.
5.7. We may at any time discontinue the Website or Service in whole or in part. If you are a Member you will be notified via the Service.
5.8. To the extent permitted by law, we will have no liability to you for the cancellation or discontinuance.
6. Use of linked debit or credit cards and instore Transaction Information
6.1. By registering an eligible debit or credit card (Payment Card) in connection with instore transaction monitoring, you authorise us to share your payment card information with the third-parties that enable us to provide the Services (Third-Party Service Providers) and your eligible debit or credit card network (e.g. Visa, Mastercard) (Card Network) so it knows you enrolled. You authorise the Card Network to monitor transactions on your registered Payment Card(s) to identify qualifying instore purchases in order to determine whether you have qualified for or earned a reward linked to your Payment Card, and for the Card Network to share such transaction details with us. You agree that we and Third-Party Service Providers may view the transactions made by you with participating instore retailers.
6.2 You may opt-out of instore transaction monitoring on any Payment Card by logging in to your Tollz account and deleting that linked Payment Card. Please note that if you opt-out of transaction monitoring, earning rewards via instore purchasing will not be available to you.
7. Unauthorised or Mistaken Transactions
7.1. It is generally not possible to reverse a completed payment made into a Linkt account, even if that payment was made by mistake.
7.2. If you suspect there has been fraudulent activity on your Account, you should immediately contact us so we can take appropriate steps to address the issue, such as suspending your login or requiring a password change.
7.3. You should also contact Linkt directly if you are concerned about any fraudulent activity on your Linkt account.
8. Prohibited conduct
8.1. You must not:
8.2. If we reasonably consider that your use of our Website or Service is excessive and suggests that you are making commercial use of our Website or Service, is flooding our Website with unsustainable traffic, or is otherwise unreasonably excessive, we reserve the right to suspend or cancel your access to the Service immediately without notice to you.
9. Intellectual Property
9.1. The contents of the Website incorporate our intellectual property and you must not copy or reproduce them.
9.2. Any third party intellectual property included in the Website is subject to the rights of the third party and remains the intellectual property of the third party.
9.3. If you provide any content to the Service, such as reviews, testimonials, content for discussion forums or other information, you grant us an irrevocable, perpetual, non-exclusive, royalty-free, worldwide licence to use, copy, adapt and sub-license that content for our purposes and you provide all necessary consents in relation to moral rights to enable us to do so. For discussion forums, you must follow the forum rules (if any). You warrant that you have the right to provide this licence and consent in relation to all such content, and that the content is not misleading, defamatory or offensive, or otherwise contrary to law or an infringement of the rights of any third party.
10. Liability
10.1. You indemnify us and our personnel from and against all losses and claims resulting from your breach of these Terms, any applicable law or any third party intellectual property rights.
10.2. You warrant and represent to us that you are using our Service for your personal use only. You must not, and warrant and represent that you will not, use our Website or Service for any business or commercial purpose.
10.3. To the extent permitted by law and except as set out in this clause, we exclude liability for any claims, losses, damage, cost or expense incurred by you in connection to your use of the Website or Service. We do not warrant that the Website or Service will be uninterrupted, free from delays, error-free or free from viruses or harmful code.
10.4. To the extent permitted by law we exclude all representations and warranties, expressed or implied but not limited to those relating to fitness for a particular purpose. You acknowledge that the Website and Service are provided “as is” and that we do not make any warranty or representation as to the suitability of the Website and Service for any purpose.
10.5. Our products and services may come with guarantees that cannot be excluded under the Australian Consumer Law. You may have rights under the Australian Consumer Law for major and minor failures. In addition to other entitlements, for a major failure you may be entitled to a refund or compensation for the reduced value of the product or service. For a minor failure, we may choose to provide you with a refund or re-supply the product or service.
10.6. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of our failure to comply with a consumer guarantee under the Australian Consumer Law.
10.7. The type of remedy we will offer you may vary depending on how long it takes you to make a claim.
10.8. To the extent permitted by law, we will not be liable to you for indirect and consequential loss arising from or connected to this agreement in contract, negligence or otherwise unless that loss arises as a result of our own wilful negligence or wilful misconduct.
10.9. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, negligence or otherwise.
10.10. For any customers located outside Australia, these Terms take effect to the fullest extent permitted by law in the applicable jurisdiction. However, please note that our Service may not be suitable for use in countries outside Australia.
10.11. To the extent permitted by law, you agree that you may bring claims in relation to the Website or Service only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Unless both parties agree, a court may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
10.12. All limitations and exclusions set out in these Terms apply to the extent permitted by law.
11. Privacy
11.1. Personal information that you provide to us is treated in accordance with our Privacy Policy
12. Complaints
12.1. If you have a complaint, please contact us at support@tollz.com.au to let us know about your concern.
12.2. We will try to resolve your complaint effectively and efficiently in accordance with our complaints handling process.
13. Disputes
13.1. Subject to the previous clause, any dispute or difference arising in relation to this agreement (Dispute) must first be referred for discussion between the parties.
13.2. If the parties have been unable to resolve the Dispute within 10 business days, the Dispute will be referred, at the request of either party, for mediation in accordance with the rules of the Australian Disputes Centre (ADC), by a mediator appointed by the ADC.
13.3. If the Dispute relates to financial services, it will be referred, at the request of either party, to AFCA. As noted above, you are also entitled to make a complaint directly to AFCA without waiting to follow the process set out in this clause.
13.4. Your Account will be suspended during the period of any Dispute (unless otherwise required by AFCA for a Dispute relating to financial services).
13.5. Each party must bear its own costs of the mediation (unless otherwise required by AFCA for a Dispute relating to financial services).
13.6. A party must not commence any proceedings, other than an application for urgent interlocutory relief, until it has complied with the provisions of this clause.
14. General
14.1. These Terms will be governed by and construed in accordance with the laws in Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts having jurisdiction in that state and courts of appeal from them.
14.2. If any provision of the Terms is found to be invalid or unenforceable, this will not affect the remainder of the document, which will continue in full force and effect.
14.3. If we do not act in relation to a breach of the Terms by you, this does not waive our rights to act with respect to subsequent or similar breaches of the Terms by you.
15. Contact us
15.1. Please email us at support@tollz.com.au if you have any questions relating to our Terms.